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Are you a resident at one of our luxury communities? Please take a moment to provide us feedback on our 5-Star Living Services!
I travel all over the country in my job and rent apartments wherever I land, the staff at Estates at Lookout Canyon is superior to any other management staff I have ever dealt with, it has been a pleasure living there, first class complex.
Posted August 5, 2010 by Blain Michel
The Estates at Lookout Canyon
First of all i just want to say thank you for the warm hospitality that your office has shown our family - It is remarkable to see how far above the call of duty you will go to please the tenant. Thank YOU!
Secondly, the gentleman who is responsible for repairing the townhouse during the move-in has been great to work with - He is professional, knows how to repair the problems and willing to help when needed - This again makes our family feel that we made the right decision to lease here at Estates of McKinney. Please pass on our thanks to him.
Posted February 4, 2010 by Michael Leirer
The Estates of McKinney
I wanted to forward this e-mail to you regarding my most recent experience with your staff Ashley and Amelia. For the last several weeks I have been trying to find a new home in the San Antonio area. My company will be transferring me from Tampa, Florida to San Antonio, Texas within the next few weeks. I telephoned your property and spoke with Ashley Weil regarding my upcoming move. I wanted to let you know that Ashley was amazing! Ashley answered all questions (and trust me I had many) regarding your property as well as offered information about the city of San Antonio. She was professional, courteous, and very friendly. Since this is my second move across the country within the last two years finding a friendly community to live in (especially since I have really don't know the city of San Antonio) can be a bit difficult. Ashley put all of my reservations of moving to a new town and new home community at ease. She was professional, courteous, and very friendly.
I also wanted to let you know that the only reason I decided to move to your sister property "The Mansions at TPC" was because of the "Dominion's" floor plan.
I wanted to express my gratitude and appreciation for all the assistance the Estates at Lookout Canyon has given me.
Posted February 3, 2010 by Kerrie Stewart
The Estates at Lookout Canyon
Dana - I know I have sent an e-mail praising some of your staff in the past. At that time I had not had enough dealing with Melissa to know her character. So at this time I would like to pass along how much I appreciate her. It has been a pleasure to interact with her in office dealings. She is friendly, professional and efficient - a genuine asset to your staff.
Posted December 9, 2009, by Carol Wallace
The Estates at Lookout Canyon
"Today I wanted to be able to enter praise for the service dept. [at Mansions at Canyon Springs]. A somewhat urgent heating situation was handled rapidly and efficiently in spite of the holiday weekend, and I wish to show appreciation and praise for the work of a good team."
Posted December 1, 2009 by Carole
The Mansions at Canyon Springs
Just wanted to let you know I was very pleased with the promt and fast service. I believe the employees here at the Estate are doing and EXCELLENT job!
Posted October 14, 2009 by Tuna Korkut
The Estates at Lookout Canyon
Dana - I just want to take a minute to once again thank Jimmie and Juan for their quick and efficient response to my current maintenance request. They not only let me know yesterday what time they would be here this morning - they came at the time they said they would!
I haven't seen Danny around the grounds lately, but that may be due to my schedule. He is a very valued employee and is always busy doing something to improve the appearance of this property.
I should not overlook Amelia in this thank you. She is the one who processed me when I moved here last November. She is not only friendly and sweet, but very professional and efficient.
I've lived at two other properties since moving to Texas and find this property to be superior in every way.
Thank you.
Posted August 25, 2009 by Carol Wallace
The Estates at Lookout Canyon
Please pass along a thank you to Jimmie and staff for their prompt and efficient response to all my maintenance requests.
Posted July 7, 2009 by Carol Wallace
The Estates at Lookout Canyon
We are writing to commend Tiffany Davidson for the professionalism and help she provided to us while helping us resolve our ventilation problems in our penthouse apartment home. Tiffany was empathetic to our situation and advocated for your company to make the necessary repairs to address the situation.
During this time, she was professional, courteous, and kept the process moving forward in a timely manner. As a result, Victor and Jerry, in maintenance, surveyed our apartment, and quickly performed the work needed to rectify the situation.
As a consequence, my wife and I are now very comfortable in the apartment home and plan to renew our lease for another term. This is due to Tiffany's efforts. We cannot thank her enough and we think you should be proud to have such a proactive, professional property manager on your staff. When we rented at the Mansions at Canyon Springs, we expected a high quality living environment - and you have delivered.
Posted May 14, 2009 by Dr. Shaun & Hilary Comfort
The Mansions at Canyon Springs
Hello, I am a new resident at the Mansions. I moved here in March. I just wanted to email you guys and tell you what a wonderful staff you have. I have been very pleased since I moved here. It started with the first contact I made with Melanie on the phone. I actually leased the apartment over the phone. Everything is exactly the way she described it over the phone. Everyone is so professional. I was an apartment manager for several years so naturally I am critic. I use the gym daily and it is always super clean. The grounds guy does a great job of picking up. I have had one work order so far since.
Posted May 4, 2009 by Christin
The Mansions Located at TPC San Antonio
I would like to comment on the excellent customer service that I received from one of your employees. Her name is Tiffany Davidson, in charge of the Mansions Apartments at Canyon Springs in San Antonio, Texas.
In this day and age, excellent customer service is vital to any business. Tiffany Davidson went above and beyond to help my daughter with her apartment choice and move.
I was looking for an apartment on Rent.com and came across the Mansions property. I called the 800 number and was lucky to have Tiffany answer the phone. She explained the property to me, answered all of my questions, and invited me for a personal tour. I thanked her and let her know that I was looking around at other property but would get back to her.
She followed up with an email, including the different apartment floor plans and information, and also a friendly personal call to my home.
On April 16th, we left Corpus Christi to find an apartment in San Antonio. Our first stop was the Mansions. Tiffany Davidson greeted us as we entered the property. She welcomed us with a refreshing bottle of cold water before she began our tour and information about the property. My daughter filled out the application. Tiffany said that she would let my daughter know when the application was approved. We left there and went to the other three properties that I had researched on Rent.com.
Within one hour, Tiffany called and left a message that my daughter was approved. We were viewing the second property on our list. My daughter called her back as we were driving to the third property.
Tiffany welcomed her to the Mansions and my daughter accepted. I am telling you it was her presentation, manners and demeanor that sold us. The apartment is fabulous with all of the safety features and amenities but Tiffany was the deciding factor.
Again, I would like to say how lucky and blessed that you are to have Tiffany Davidson at the Mansions Apartments. With her enthusiasm, efficiency, hard work and excellent customer service, I know she has measured up to your expectations.
Posted April 23, 2009 by Connie
The Mansions at Canyon Springs
