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Are you a resident at one of our luxury communities? Please take a moment to provide us feedback on our 5-Star Living Services!
I would like to express my sincere gratitude for your professional kindness while speaking with us, when making the transition from Canyon Springs to our future home at the TPC location.
Everyone has been really nice and I have nothing but good things to say about the staff.
Since you came to The Mansions at Canyon Springs, you have brought your smiling face and such a positive attitude that reflects your professionalism and your warmth when dealing with the residents. Your kindness and respect for each individual is displayed over the phone and it is a pleasure to have someone to speak to you in a caring manner. Your phone etiquette is superb.
I have to say that I commend you for always being gracious and on top of things, and I truly believe that your presence has made a big difference.
I wish you much happiness and success here at Canyon Springs, for you are truly an asset in this organization.
Please forward this letter to the corporate office, for I feel that if they do not already know, you are a person who can make the difference in leading this community with a positive attitude and in always showing kindness and respect to whoever comes to Canyon Springs.
In closing, we also want to acknowledge Domenix, for she is such a lovely person and really knows her job. She is another individual who is also very proficient and kind and feel that she will climb that ladder of success.
Amelia, Trish, all the maintenance people and even the lovely lady in housekeeping are so friendly and nice. I hope that I have not missed anyone, for my family and I really respect you all for your hard work. Again, thank you all for making our stay here a very pleasant one.
Posted August 27, 2011 by Luci, Stefania and Mike W.
Mansions at Canyon Springs
We would like to offer a compliment regarding the Groundskeeper at The Mansions at TPC. Thomas has done an exceptional job of keeping the grounds neat and clean. He arrives at 6:30 a.m. and is constantly on the go throughout the day. With his pleasant manner, professionalism and great smile he is definitely a great representative of The Western Rim and the Mansions at TPC. Please share this compliment with our Community Director, Taylor Liles and Thomas.
Juan and Ramon have far exceeded expectations in regard to work orders. While you were away we had an issue with all of the smoke alarms going off at 4 a.m. (non-emergency) and Ramon was very responsive to our call for help. In addition, Lisa does an outstanding job as Lead Housekeeper. Not sure where she gets her energy however we all thank her for keeping the clubhouse and surrounding area sparkling!!!
Posted July 25, 2011 by Arthur and Edwina C
The Mansions Located at TPC San Antonio
I must say from the bottom of my heart, we are very blessed to live here! I see everyone works very hard here - everything from leasing to maintenance - you all are very thorough - even the trash people (M - W - F). Just want to say we appreciate all you do to make this such a beautiful place to live! We thank you for your kindness, tacos, hot dogs and all your hard work!
I just want ya'll to all know that we don't forget what what you do!'
Posted June 10, 2011 by Elijah & Stacy
The Mansions Located at TPC San Antonio
My wife and I visited your property Sunday, Feb 13th. The property is awesome and we look forward to our move there. It wont be until June, but we are looking forward to hopefully reserving an apartment in April, the right floor plan and with those great views to the north. But this email is more to comment on Matt - Great guy , awesome customer service. My wife and I were very pleased with his service. Its very easy to see that he loves his work and the property he is representing. We are the type of people who like good customer service with common sense, you find very little of that these days. We definately got that with Matt, good service, common sense and no pressure. Thanks for having the good sense to hire the right people for the right job.
Posted February 15, 2011 by Ken and Dawn / Florida
The Mansions Located at TPC San Antonio
The Prosper Chamber would like to recognize Sherri and her staff and thank them for their gracious hosting of our Chamber Christmas party on Dec. 16. It was truly a festive and welcoming atmosphere for our group. Sherri has always been more than willing to participate in or sponsor any activity that we have, and we just wanted Western Rim management to know what a "gem" she is and how pleased we are to be associated with her and her staff.
Posted January 6, 2011 by Susan Lane / Prosper Chamber of Commerce
The Mansions of Prosper
First of all i just want to say thank you for the warm hospitality that your office has shown our family - It is remarkable to see how far above the call of duty you will go to please the tenant. Thank YOU!
Secondly, the gentleman who is responsible for repairing the townhouse during the move-in has been great to work with - He is professional, knows how to repair the problems and willing to help when needed - This again makes our family feel that we made the right decision to lease here at Estates of McKinney. Please pass on our thanks to him.
Posted February 4, 2010 by Michael Leirer
The Estates of McKinney
"Today I wanted to be able to enter praise for the service dept. [at Mansions at Canyon Springs]. A somewhat urgent heating situation was handled rapidly and efficiently in spite of the holiday weekend, and I wish to show appreciation and praise for the work of a good team."
Posted December 1, 2009 by Carole
The Mansions at Canyon Springs
We are writing to commend Tiffany Davidson for the professionalism and help she provided to us while helping us resolve our ventilation problems in our penthouse apartment home. Tiffany was empathetic to our situation and advocated for your company to make the necessary repairs to address the situation.
During this time, she was professional, courteous, and kept the process moving forward in a timely manner. As a result, Victor and Jerry, in maintenance, surveyed our apartment, and quickly performed the work needed to rectify the situation.
As a consequence, my wife and I are now very comfortable in the apartment home and plan to renew our lease for another term. This is due to Tiffany's efforts. We cannot thank her enough and we think you should be proud to have such a proactive, professional property manager on your staff. When we rented at the Mansions at Canyon Springs, we expected a high quality living environment - and you have delivered.
Posted May 14, 2009 by Dr. Shaun & Hilary Comfort
The Mansions at Canyon Springs
Hello, I am a new resident at the Mansions. I moved here in March. I just wanted to email you guys and tell you what a wonderful staff you have. I have been very pleased since I moved here. It started with the first contact I made with Melanie on the phone. I actually leased the apartment over the phone. Everything is exactly the way she described it over the phone. Everyone is so professional. I was an apartment manager for several years so naturally I am critic. I use the gym daily and it is always super clean. The grounds guy does a great job of picking up. I have had one work order so far since.
Posted May 4, 2009 by Christin
The Mansions Located at TPC San Antonio
I would like to comment on the excellent customer service that I received from one of your employees. Her name is Tiffany Davidson, in charge of the Mansions Apartments at Canyon Springs in San Antonio, Texas.
In this day and age, excellent customer service is vital to any business. Tiffany Davidson went above and beyond to help my daughter with her apartment choice and move.
I was looking for an apartment on Rent.com and came across the Mansions property. I called the 800 number and was lucky to have Tiffany answer the phone. She explained the property to me, answered all of my questions, and invited me for a personal tour. I thanked her and let her know that I was looking around at other property but would get back to her.
She followed up with an email, including the different apartment floor plans and information, and also a friendly personal call to my home.
On April 16th, we left Corpus Christi to find an apartment in San Antonio. Our first stop was the Mansions. Tiffany Davidson greeted us as we entered the property. She welcomed us with a refreshing bottle of cold water before she began our tour and information about the property. My daughter filled out the application. Tiffany said that she would let my daughter know when the application was approved. We left there and went to the other three properties that I had researched on Rent.com.
Within one hour, Tiffany called and left a message that my daughter was approved. We were viewing the second property on our list. My daughter called her back as we were driving to the third property.
Tiffany welcomed her to the Mansions and my daughter accepted. I am telling you it was her presentation, manners and demeanor that sold us. The apartment is fabulous with all of the safety features and amenities but Tiffany was the deciding factor.
Again, I would like to say how lucky and blessed that you are to have Tiffany Davidson at the Mansions Apartments. With her enthusiasm, efficiency, hard work and excellent customer service, I know she has measured up to your expectations.
Posted April 23, 2009 by Connie
The Mansions at Canyon Springs
